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Policy Regarding CANCELLATION / NO SHOW
In the event of cancellation of travel arrangements due to any
reasons we must be notified of the same in writing. Cancellation
charges will be effective from the time/date we receive your
intimation in writing. Cancellation charges would be as follows:
120 - 61 days prior to arrival 10% of the Tour
60 - 31 days prior to arrival 25% of the Tour
30 - 16 days prior to arrival 40% of the Tour
15 - 07 days prior to arrival - 60% of the tour
06 days - 72 hours prior to arrival - 75% of the tour
Less than 72hours or No Show No Refund
Please note - irrespective of above mentioned cancellations slabs
- incase of cancellation of tour services after the booking is
made with us - a minimum 10% service charges would be applicable.
Also there is a seperate cancellation policy for some hotels, as
these hotels are charging for 1 night retention charges if
cancelled or amended 30 days in advance & retention for entire
stay in cancelled or amended 8 days in advance .
In case you cancel the trip after commencement refund would be
restricted to a limited amount that too would depend on the amount
that we would be able to recover from the hoteliers we patronize.
For unused hotel accommodation, chartered transportation and
missed meals etc. we do not bear any responsibility to refund.
In case of on the spot booking or peak season hotel bookings, a
separate cancellation policy is applicable which we shall advise
you as and when Applicable. In case you cancel the trip after
commencement, refund would be restricted to a limited amount,
which too would depend on the amount that we would be able to
recover from our suppliers of services i.e hotels/transporters
etc. For unused hotel accommodation, chartered transportation &
missed meals, guide services etc. there will be no refund.
Arrival and Departure Policy
Check-In - 1200 Hours
Early arrival is subject to availability. For guaranteed early
check-in,
reservation needs to be made starting from the previous night.
Check - Out - 1200 Hours
Later check-outs are available on request and subject to
availability / Payment
Payments
For the services contracted, some advance payment should be made
to hold the booking on confirmed basis & the balance amount can be
paid either before your arrival or upon arrival in INDIA but
definitely before the commencement of the services. Kashmir Mart
hold the right to decide on the amount to be paid as advance
payment, based on the nature of service & the time left for the
commencement of the service.
Besides above, in certain cases like hotels or resorts bookings
during the peak season (Summer vacations/Christmas/ New Year) or
during fairs/festivals, full payment may be required in order to
hold space on CONFIRMED BASIS. Please note that such payments are
NON REFUNDABLE.
Mode of Payment
Advance payment can be made through Wire Transfer to our bank or
through Mail Authorization through credit cards. We accept Master
and Visa Credit cards. Upon arrival in INDIA, the payment can be
made in cash. In case of payment through credit card, a small
amount of bank processing fee would be applicable on the amount
being paid by credit cards.
Our liabilities & limitations
All efforts will be made sincerely to maintain the contract made
by our organization with its customers but there are always
possibilities of certain Items like airfares, entrance fee at the
monuments or drastic increase in fuel costs etc. getting more
expensive without any notice from the Govt. authorities. In such
FORCE MAJEUR, the difference in the cost would be borne by the
customers. Culture Holidays, New Delhi act only in the capacity of
agent for the hotels, airlines, transporters, railways &
contractors providing other services & all exchange orders,
receipts, contracts & tickets issued by us are issued subject to
terms & conditions under which these services are provided by
actual suppliers.
All itineraries are sample itineraries, intended to give you a
general idea of the likely trip schedule. Numerous factors such as
weather, road conditions, the physical ability of the participants
etc. may dictate itinerary changes either before the tour or even
after the commencement of the tour. We reserve the right to change
any schedule in the interest of the trip participants safety,
comfort & general well being.
Our rates are based on the prevailing rates as negotiated by us
with the hotels, airlines etc. Hotels and Airlines retain the
right to modify the rates without notice. In case of such changes
the rates quoted before the modification, can be changed by us
according to the modifications by hotels or airlines. All hotel
bookings are based on usual check in and check out time of the
hotels until unless indicated in the itinerary.
We shall not be responsible for any delays & alterations in the
programme or expenses incurred directly or indirectly due to
natural hazards, flight cancellations, accident, breakdown of
transport, weather, sickness, landslides, closures/blocades due to
political unrest or any such incidents.
We shall not be responsible for any loss, injury or damage to
person, property, or otherwise in connection with any
accommodation, transportation or other services, resulting
directly or indirectly from any act of GOD, dangers, fire,
accident, breakdown in machinery or equipment, breakdown of
transport, wars, civil disturbances, strikes, riots, thefts,
pilferages, epidemics, medical or defaults, or any other causes
beyond our control.
We do not have any insurance policy covering the expenses for
accident, sickness, loss due to theft, or any other reasons.
Visitors are advised to seek such insurance arrangements in their
home country. All baggages & personal property/s at all times are
at the clients risk. Our transport is certainly Insured as per
Indian Motor Vehicles Act and claims, if any, will be made as per
the rules of the Insurance Companies in Indian Rupees.
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